Pay Your Bill
Apply for Service
Water Leak Relief
Report a Leak
Pay Your Bill
Apply for Service
Water Leak Relief
Report a Leak
Leaks cost us- not you!
Jackson County Utility District is excited to partner with Water Leak Relief to provide and protect our residential customers from high and unexpected repair and water leak costs.
As a program participant, you are allowed up to two benefit claims, per 12-month period, for a qualifying water leak. The benefit claim service limit is $1,000.00 per qualifying leak. Click the button to learn more about this program.
About Us
Jackson County Utility District (JCUD) has been serving Jackson County, Tennessee and its communities since 1970. The town of Gainesboro is located in the Upper Cumberland area of Middle Tennessee, approximately 88 miles east of Nashville and 125 miles west of Knoxville. The surrounding area is filled with flat hills, deep valleys and round top mountains, sprawling with greenery throughout the spring and summer before turning into a vast array of color in the fall. We currently have close to 3500 meter connections and 423 miles of main water line to maintain.
Water Pipe Questionaire
Jackson County Utility District is required to complete a Lead Service Line inventory.
Click the button to complete the questionnaire online.
Frequently Asked Questions
How do I start, stop, or transfer water service?
To apply for new service, simply print & fill out our New Service form and return to our office. Owner will need a copy of deed and a $50.00 service charge, renters are required to pay a $100.00 service charge. Drivers license are required for both.
To stop or transfer service, please contact our office.
How do I set up automatic payments?
Have your payment deducted automatically from your checking or savings account. Simply print our Direct Payment Authorization form and return it to us with a voided check.
What happens if I miss a payment?
Any account not paid 7 to 10 days after final due date (11th) will be subject to disconnect. If your service if disconnected, a fee of $50.00 plus the cost of water up to the time of disconnect is required before service can be restored. After hours reconnects require an additional $50.00.
What is a backflow device and why do I need one?
A backflow prevention device is used to protect potable water supplies from contamination or pollution due to backflow.
In water supply systems, water is normally maintained at a significant pressure to enable water to flow from the tap, shower etc. When pressure fails or is reduced, as may happen if a water main bursts, pipes freeze or there is unexpectedly high demand on the water system, then such reduced pressure in the pipe may allow contaminated water from the ground, from storage or from other sources to be drawn up into the system.
What is a cross-connection?
A cross-connection is any temporary or permanent connection between a public water system or consumer’s potable (i.e., drinking) water system and any source or system containing nonpotable water or other substances. An example is the piping between a public water system or consumer’s potable water system and an auxiliary water system, cooling system, or irrigation system.
For more information on cross-connections and safety, take a look at our informational guide.
What do I do if my water is cloudy?
Cloudy water is caused by tiny air bubbles in the water. These air bubbles will rise to the top of a glass or picture of water and will dissipate into the air.
How do I get an adjustment on my bill due to a major water leak?
All water leak claims can be filed through Water Leak Relief.
What do I do in case of a water leak? Who do I call?
If you know the water leak is on your side of the water meter, it is your responsibility to fix the leak. If your not sure where the leak is located or you just see water driving down the road, please contact us.
